{"id":79233,"date":"2026-05-06T19:43:11","date_gmt":"2026-05-06T22:43:11","guid":{"rendered":"https:\/\/economiasa.com.br\/blog\/?p=79233"},"modified":"2026-05-06T19:43:12","modified_gmt":"2026-05-06T22:43:12","slug":"servicenow-lanca-a-base-de-dados-em-tempo-real-que-coloca-a-ia-autonoma-para-trabalhar-em-toda-a-empresa","status":"publish","type":"post","link":"https:\/\/economiasa.com.br\/blog\/servicenow-lanca-a-base-de-dados-em-tempo-real-que-coloca-a-ia-autonoma-para-trabalhar-em-toda-a-empresa\/","title":{"rendered":"ServiceNow lan\u00e7a a base de dados em tempo real que coloca a IA aut\u00f4noma para trabalhar em toda a empresa"},"content":{"rendered":"\n

Context Engine, Autonomous Data Analytics e Workflow Data Fabric oferecem \u00e0s empresas os dados vivos e governados de que a IA aut\u00f4noma precisa para agir<\/em><\/p>\n\n\n\n

Hoje, no evento anual de clientes e parceiros da\u00a0ServiceNow, o\u00a0Knowledge 2026<\/a>, a\u00a0ServiceNow\u00a0(NYSE: NOW), a torre de controle de IA para reinven\u00e7\u00e3o dos neg\u00f3cios, lan\u00e7ou novas capacidades de dados que colocam a IA aut\u00f4noma para trabalhar com intelig\u00eancia empresarial viva e governada. O an\u00fancio ajuda a resolver a fragmenta\u00e7\u00e3o de dados isolados entre sistemas, que vinha limitando a IA empresarial, e entrega a intelig\u00eancia em tempo real, a execu\u00e7\u00e3o e a governan\u00e7a de agentes que a IA aut\u00f4noma exige.\u00a0<\/p>\n\n\n\n

A maior parte da IA empresarial falha n\u00e3o porque os modelos sejam defeituosos, mas porque os dados est\u00e3o fragmentados entre sistemas desconectados e sem governan\u00e7a exatamente nos pontos em que os agentes de IA precisam agir, produzindo uma intelig\u00eancia superficial, que recomenda em vez de executar. O\u00a0Context Engine<\/a>\u00a0e o\u00a0Autonomous\u00a0Data\u00a0Analytics\u00a0da\u00a0ServiceNow\u00a0mudam essa equa\u00e7\u00e3o ao utilizar toda a amplitude de sinais da empresa, incluindo ativos, fluxos de trabalho, pessoas, pol\u00edticas e hist\u00f3rico operacional, e ao aplicar uma camada sem\u00e2ntica que integra CMDB, dados de workflow, insights anal\u00edticos e sistemas de terceiros para fundamentar cada decis\u00e3o de IA em contexto operacional em tempo real. \u00c0 medida que o\u00a0Context\u00a0Engine\u00a0aprende continuamente com a atividade do sistema, essa intelig\u00eancia se acumula a cada workflow, tornando a IA mais precisa quanto mais ela \u00e9 utilizada.\u00a0<\/p>\n\n\n\n

\u201cAs\u00a0empresas\u00a0que\u00a0est\u00e3o\u00a0vencendo\u00a0a corrida da IA\u00a0s\u00e3o\u00a0aquelas\u00a0que\u00a0levam\u00a0dados\u00a0confi\u00e1veis\u00a0e\u00a0contextuais\u00a0diretamente\u00a0para\u00a0os\u00a0workflows\u00a0que\u00a0movem\u00a0o\u00a0neg\u00f3cio,\u00a0dando\u00a0\u00e0s\u00a0equipes e \u00e0 IA\u00a0os\u00a0insights para\u00a0agir\u00a0com\u00a0confian\u00e7a\u201d,\u00a0disse\u00a0Gaurav Rewari, executive vice president and general manager, Data and Analytics Products da ServiceNow. \u201c\u00c9\u00a0isso\u00a0que\u00a0a ServiceNow \u00e9: a\u00a0plataforma\u00a0em\u00a0que\u00a0o insight\u00a0encontra\u00a0cada\u00a0workflow,\u00a0cada\u00a0transa\u00e7\u00e3o,\u00a0cada\u00a0decis\u00e3o, e\u00a0cada\u00a0um deles\u00a0amplia\u00a0a\u00a0intelig\u00eancia\u00a0que\u00a0impulsiona\u00a0o\u00a0pr\u00f3ximo.\u201d\u00a0<\/p>\n\n\n\n

Intelig\u00eancia\u00a0para\u00a0a\u00a0era da IA<\/strong>\u00a0<\/p>\n\n\n\n

O\u00a0Context\u00a0Engine\u00a0fornece o contexto profundo e a governan\u00e7a de que a IA empresarial precisa. Ele mapeia cada pessoa, fun\u00e7\u00e3o, ativo, servi\u00e7o e pol\u00edtica em toda a empresa em tempo real, oferecendo \u00e0 IA o contexto institucional de neg\u00f3cios que s\u00f3 existe quando ela est\u00e1 incorporada \u00e0 forma como a empresa realmente opera. Para alimentar o\u00a0Context\u00a0Engine\u00a0com l\u00f3gica de neg\u00f3cios confi\u00e1vel, a\u00a0ServiceNow\u00a0est\u00e1 anunciando uma nova vis\u00e3o para o\u00a0Autonomous\u00a0Data\u00a0Analytics. Impulsionado pela inova\u00e7\u00e3o da\u00a0Pyramid Analytics<\/a>, adquirida recentemente, qualquer pessoa ou agente de IA pode consultar todo o patrim\u00f4nio de dados corporativos em linguagem natural e receber imediatamente insights seguros e contextuais.\u00a0<\/p>\n\n\n\n

Dezenas de sistemas desconectados, catalogados de maneira inconsistente ou nem sequer catalogados, e governados por processos concebidos para analistas humanos, e n\u00e3o para agentes de IA, contribuem para uma IA que pode oferecer recomenda\u00e7\u00f5es, mas n\u00e3o resolver workflows. A\u00a0ServiceNow\u00a0est\u00e1 enfrentando esse desafio com tr\u00eas capacidades interconectadas que unem\u00a0descoberta\u00a0de dados, governan\u00e7a e a\u00e7\u00e3o aut\u00f4noma sem nunca sair da plataforma em que o trabalho acontece.\u00a0<\/p>\n\n\n\n

O\u00a0Autonomous\u00a0Data Governance\u00a0monitora continuamente o patrim\u00f4nio de dados e sinaliza automaticamente viola\u00e7\u00f5es de qualidade, ajudando a aplicar pol\u00edticas de seguran\u00e7a e privacidade em tempo real para que os dados que alimentam workflows de IA estejam sempre em conformidade com os padr\u00f5es definidos, sem interven\u00e7\u00e3o manual. E o\u00a0Workflow Data Fabric<\/a>\u00a0com\u00a0ServiceNow Otto<\/a>\u00a0torna tudo isso acess\u00edvel a qualquer usu\u00e1rio por meio de uma experi\u00eancia em linguagem natural que orienta, passo a passo, a cria\u00e7\u00e3o de ativos de dados curados e governados.\u00a0<\/p>\n\n\n\n

O\u00a0ServiceNow Data Catalog\u00a0oferece\u00a0\u00e0s\u00a0organiza\u00e7\u00f5es\u00a0visibilidade\u00a0de\u00a0ponta\u00a0a\u00a0ponta\u00a0sobre\u00a0todo\u00a0o\u00a0seu\u00a0patrim\u00f4nio\u00a0de dados\u00a0por\u00a0meio\u00a0de\u00a0descoberta\u00a0automatizada,\u00a0rastreamento\u00a0de\u00a0linhagem\u00a0e um\u00a0gloss\u00e1rio\u00a0de neg\u00f3cios\u00a0compartilhado. Essa base se integra\u00a0aos\u00a0cat\u00e1logos\u00a0de dados\u00a0j\u00e1\u00a0existentes\u00a0em\u00a0toda\u00a0a\u00a0empresa, para\u00a0que\u00a0as\u00a0organiza\u00e7\u00f5es\u00a0obtenham\u00a0descoberta\u00a0mais\u00a0r\u00e1pida,\u00a0contexto\u00a0mais\u00a0profundo e\u00a0ado\u00e7\u00e3o\u00a0mais\u00a0ampla\u00a0sem\u00a0precisar\u00a0substituir\u00a0o\u00a0que\u00a0j\u00e1\u00a0possuem. O resultado \u00e9\u00a0uma\u00a0vis\u00e3o\u00a0\u00fanica\u00a0e\u00a0governada\u00a0de\u00a0todo\u00a0o\u00a0patrim\u00f4nio\u00a0de dados,\u00a0onde\u00a0quer\u00a0que\u00a0esses dados\u00a0estejam.\u00a0<\/p>\n\n\n\n

Execu\u00e7\u00e3o\u00a0em\u00a0tempo real para\u00a0uma\u00a0IA\u00a0ag\u00eantica\u00a0mais\u00a0r\u00e1pida\u00a0e\u00a0precisa<\/strong>\u00a0<\/p>\n\n\n\n

\u00c0 medida que as cargas de trabalho\u00a0ag\u00eanticas\u00a0exigem acesso em tempo real, reten\u00e7\u00e3o de longo prazo e flexibilidade anal\u00edtica, a\u00a0ServiceNow\u00a0est\u00e1 expandindo o\u00a0RaptorDB Pro<\/a>, o banco de dados de alto desempenho nativo da\u00a0ServiceNow\u00a0AI Platform.\u00a0<\/p>\n\n\n\n

OLive\u00a0Perform\u00a0amplia\u00a0o\u00a0processamento\u00a0anal\u00edtico\u00a0para\u00a0atender\u00a0\u00e0\u00a0escala\u00a0das cargas de\u00a0trabalho\u00a0ag\u00eanticas, com base\u00a0nos\u00a0ganhos\u00a0de\u00a0desempenho\u00a0e\u00a0escalabilidade\u00a0que\u00a0impulsionaram\u00a0a\u00a0ado\u00e7\u00e3o\u00a0do\u00a0RaptorDB\u00a0Pro\u00a0ao\u00a0longo\u00a0dos\u00a0\u00faltimos\u00a0trimestres. O\u00a0avan\u00e7o\u00a0arquitet\u00f4nico\u00a0por\u00a0tr\u00e1s\u00a0das\u00a0tr\u00eas\u00a0capacidades\u00a0est\u00e1\u00a0no\u00a0mecanismo\u00a0do\u00a0RaptorDB\u00a0Pro: o\u00a0mesmo\u00a0banco de dados\u00a0lida\u00a0simultaneamente\u00a0com cargas\u00a0operacionais\u00a0e\u00a0anal\u00edticas,\u00a0entregando\u00a0insights\u00a0em\u00a0tempo real\u00a0sem\u00a0comprometer\u00a0o\u00a0desempenho\u00a0e\u00a0sem\u00a0necessidade\u00a0de\u00a0infraestrutura\u00a0separada. As\u00a0capacidades\u00a0de\u00a0Live Connect<\/strong>\u00a0d\u00e3o\u00a0\u00e0 Pyramid\u00a0Analytics\u00a0e a\u00a0outros provedores\u00a0de\u00a0analytics\u00a0no\u00a0Workflow Data Network\u00a0acesso\u00a0direto\u00a0aos\u00a0dados\u00a0operacionais\u00a0em\u00a0tempo real da\u00a0ServiceNow,\u00a0sem\u00a0pipelines,\u00a0c\u00f3pias\u00a0de dados\u00a0ou\u00a0lat\u00eancia. O\u00a0Live\u00a0Archive\u00a0permite\u00a0consultar\u00a0conjuntamente\u00a0dados\u00a0hist\u00f3ricos\u00a0e dados\u00a0em\u00a0tempo real a\u00a0partir\u00a0de\u00a0armazenamento\u00a0otimizado\u00a0em\u00a0custo, de modo\u00a0que\u00a0conformidade\u00a0de\u00a0longo\u00a0prazo\u00a0e\u00a0desempenho\u00a0em\u00a0tempo real\u00a0deixem\u00a0de\u00a0competir\u00a0entre\u00a0si. O\u00a0RaptorDB\u00a0Pro\u00a0tamb\u00e9m\u00a0adiciona\u00a0suporte\u00a0nativo\u00a0ao\u00a0processamento\u00a0multimodal de dados de\u00a0grafos\u00a0e\u00a0s\u00e9ries\u00a0temporais,\u00a0viabilizando\u00a0modelagem\u00a0complexa\u00a0de\u00a0contexto\u00a0e\u00a0novos\u00a0casos\u00a0de\u00a0uso\u00a0em\u00a0manufatura,\u00a0sa\u00fade\u00a0e\u00a0infraestrutura\u00a0cr\u00edtica.\u00a0<\/p>\n\n\n\n

O Workflow Data Fabric\u00a0estende\u00a0essa\u00a0camada\u00a0de\u00a0execu\u00e7\u00e3o\u00a0por\u00a0todo\u00a0o\u00a0patrim\u00f4nio\u00a0de dados da\u00a0empresa,\u00a0dando\u00a0\u00e0s\u00a0organiza\u00e7\u00f5es\u00a0a\u00a0flexibilidade\u00a0de\u00a0escolher\u00a0parceiros\u00a0l\u00edderes\u00a0em\u00a0gest\u00e3o\u00a0de dados\u00a0sem\u00a0ficarem\u00a0presas\u00a0a\u00a0um\u00a0\u00fanico\u00a0fornecedor. Por\u00a0meio\u00a0da\u00a0Workflow Data Network, a ServiceNow\u00a0amplia\u00a0seu\u00a0ecossistema\u00a0para\u00a0incluir\u00a0parceiros\u00a0em\u00a0Data Quality, Data Observability e Data Security and Privacy,\u00a0permitindo\u00a0que\u00a0essas\u00a0solu\u00e7\u00f5es\u00a0levem\u00a0intelig\u00eancia\u00a0contextual\u00a0rica\u00a0diretamente\u00a0para\u00a0os\u00a0workflows,\u00a0revelando\u00a0indicadores\u00a0de\u00a0sa\u00fade\u00a0de\u00a0qualidade\u00a0e\u00a0observabilidade\u00a0dos dados,\u00a0classifica\u00e7\u00f5es\u00a0de dados\u00a0sens\u00edveis\u00a0e\u00a0pol\u00edticas\u00a0de\u00a0governan\u00e7a\u00a0exatamente\u00a0no ponto\u00a0em\u00a0que\u00a0se\u00a0tornam\u00a0acion\u00e1veis. O novo\u00a0Workflow Data Network Partner Passport\u00a0torna\u00a0a\u00a0aquisi\u00e7\u00e3o\u00a0mais\u00a0simples:\u00a0os\u00a0clientes\u00a0usam\u00a0cr\u00e9ditos\u00a0existentes\u00a0de Data Fabric para\u00a0ativar\u00a0e\u00a0consumir\u00a0solu\u00e7\u00f5es\u00a0selecionadas\u00a0de\u00a0parceiros\u00a0qualificados,\u00a0come\u00e7ando\u00a0por\u00a0IBM e Boomi,\u00a0consolidando\u00a0dados, IA e workflows sob um\u00a0\u00fanico\u00a0acordo\u00a0comercial.\u00a0<\/p>\n\n\n\n

Governan\u00e7a\u00a0de\u00a0agentes\u00a0em\u00a0qualquer\u00a0agente\u00a0e\u00a0qualquer\u00a0dado<\/strong>\u00a0<\/p>\n\n\n\n

Uma nova lacuna de\u00a0governan\u00e7a\u00a0est\u00e1\u00a0surgindo\u00a0\u00e0\u00a0medida\u00a0que\u00a0a\u00a0ado\u00e7\u00e3o\u00a0da IA\u00a0ag\u00eantica\u00a0acelera:\u00a0agentes\u00a0de IA\u00a0est\u00e3o\u00a0se\u00a0conectando\u00a0a\u00a0servi\u00e7os\u00a0externos,\u00a0servidores\u00a0MCP e\u00a0fontes\u00a0de dados\u00a0sem\u00a0supervis\u00e3o\u00a0central,\u00a0sem\u00a0workflow de\u00a0aprova\u00e7\u00e3o\u00a0e\u00a0sem\u00a0trilha\u00a0de auditoria. Empresas\u00a0que\u00a0governam\u00a0rigorosamente\u00a0a forma\u00a0como\u00a0funcion\u00e1rios\u00a0acessam\u00a0sistemas\u00a0sens\u00edveis,\u00a0em\u00a0muitos\u00a0casos,\u00a0n\u00e3o\u00a0est\u00e3o\u00a0aplicando\u00a0controles\u00a0equivalentes\u00a0aos\u00a0agentes\u00a0que\u00a0agora\u00a0atuam\u00a0em\u00a0seu\u00a0nome.\u00a0<\/p>\n\n\n\n

O\u00a0ServiceNow MCP Registry\u00a0\u00e9 um\u00a0registro\u00a0corporativo\u00a0privado de Model Context Protocol.\u00a0Constru\u00eddo\u00a0sobre\u00a0a\u00a0API\u00a0open-source\u00a0do MCP Registry e\u00a0governado\u00a0pelo\u00a0AI Control Tower da ServiceNow, o\u00a0registro\u00a0oferece\u00a0aos\u00a0desenvolvedores\u00a0um\u00a0cat\u00e1logo\u00a0interno\u00a0e\u00a0confi\u00e1vel\u00a0de MCP Servers\u00a0aprovados.\u00a0Os\u00a0agentes\u00a0descobrem\u00a0e se\u00a0conectam\u00a0apenas\u00a0ao\u00a0que\u00a0foi\u00a0previamente\u00a0validado, com\u00a0essa\u00a0pol\u00edtica\u00a0sendo\u00a0aplicada\u00a0no ponto de\u00a0acesso.\u00a0<\/p>\n\n\n\n

GitHub, Box e Zoom est\u00e3o entre os primeiros parceiros do MCP Registry. Enquanto registros p\u00fablicos servem para descoberta pela comunidade, o\u00a0ServiceNow\u00a0MCP Registry serve ao controle empresarial. Essa \u00e9 uma distin\u00e7\u00e3o relevante quando os agentes t\u00eam amplo acesso a sistemas e tomam decis\u00f5es de alto impacto, permitindo que as empresas imponham aos seus agentes o mesmo padr\u00e3o exigido de seus funcion\u00e1rios. O MCP Registry complementa o novo\u00a0ServiceNow AI Gateway<\/a>, tamb\u00e9m anunciado hoje, que fornece controles em tempo real para cargas de trabalho\u00a0ag\u00eanticas, com governan\u00e7a,\u00a0observabilidade\u00a0e seguran\u00e7a para visibilidade completa sobre qualquer sistema de IA de terceiros.\u00a0<\/p>\n\n\n\n

O\u00a0que\u00a0os\u00a0clientes\u00a0dizem\u00a0sobre\u00a0as\u00a0capacidades\u00a0de dados da ServiceNow<\/strong>\u00a0<\/p>\n\n\n\n

PayPal<\/strong>\u00a0<\/p>\n\n\n\n

\u201cIsto\u00a0n\u00e3o\u00a0foi\u00a0simplesmente\u00a0uma\u00a0migra\u00e7\u00e3o\u00a0de banco de dados;\u00a0foi\u00a0um\u00a0passo\u00a0fundamental para\u00a0viabilizar\u00a0uma\u00a0escala\u00a0segura,\u00a0orientada\u00a0a\u00a0desempenho, e\u00a0recuperar\u00a0a\u00a0confian\u00e7a\u00a0e o\u00a0investimento\u00a0de\u00a0nossos\u00a0parceiros\u00a0de\u00a0neg\u00f3cio\u201d,\u00a0disse\u00a0Matthew Kritzer, principal platform architect da PayPal. \u201cComo\u00a0uma\u00a0empresa\u00a0que\u00a0movimenta\u00a0mais\u00a0de um\u00a0trilh\u00e3o\u00a0de\u00a0d\u00f3lares\u00a0em\u00a0volume de\u00a0pagamentos\u00a0por\u00a0ano, a ServiceNow AI Platform\u00a0precisa\u00a0ser\u00a0t\u00e3o\u00a0r\u00e1pida\u00a0e\u00a0resiliente\u00a0quanto\u00a0o\u00a0pr\u00f3prio\u00a0neg\u00f3cio.\u00a0Hoje,\u00a0estamos\u00a0operando Case Management, Cloud Discovery, SecOps e Now Assist\u00a0em\u00a0uma\u00a0escala\u00a0que\u00a0antes\u00a0s\u00f3\u00a0imagin\u00e1vamos. As\u00a0tarefas\u00a0de banco de dados\u00a0est\u00e3o\u00a0duas\u00a0vezes\u00a0mais\u00a0r\u00e1pidas, e\u00a0nossas\u00a0opera\u00e7\u00f5es\u00a0mais\u00a0longas\u00a0est\u00e3o\u00a0cinco\u00a0vezes\u00a0mais\u00a0r\u00e1pidas. A ServiceNow se\u00a0tornou\u00a0parte\u00a0essencial\u00a0da\u00a0nossa\u00a0estrat\u00e9gia\u00a0corporativa\u00a0de IA e\u00a0automa\u00e7\u00e3o.\u201d\u00a0<\/p>\n\n\n\n

Zespri<\/strong>\u00a0<\/p>\n\n\n\n

\u201cPara\u00a0n\u00f3s, o valor da ServiceNow Platform e de\u00a0suas\u00a0capacidades\u00a0de IA\u00a0est\u00e1\u00a0em\u00a0como\u00a0as\u00a0pessoas\u00a0trabalham,\u00a0n\u00e3o\u00a0em\u00a0substituir\u00a0sistemas\u00a0centrais\u00a0de\u00a0neg\u00f3cio\u201d,\u00a0disse\u00a0Tim Lloyd, head of digital operations da Zespri<\/strong>. \u201cEla \u00e9 a\u00a0camada\u00a0de workflow digital\u00a0sobre\u00a0nossas\u00a0plataformas\u00a0de ERP e\u00a0operacionais\u00a0\u2014 e, com o Workflow Data Fabric,\u00a0podemos\u00a0conectar\u00a0e\u00a0agir\u00a0sobre\u00a0dados\u00a0desses\u00a0sistemas\u00a0em\u00a0tempo real,\u00a0ajudando\u00a0os\u00a0colaboradores\u00a0a\u00a0colaborar,\u00a0automatizar\u00a0tarefas\u00a0e resolver\u00a0problemas\u00a0mais\u00a0rapidamente. Esse\u00a0foco\u00a0na\u00a0experi\u00eancia\u00a0do\u00a0colaborador\u00a0e\u00a0na\u00a0efici\u00eancia\u00a0de\u00a0execu\u00e7\u00e3o\u00a0est\u00e1\u00a0gerando\u00a0benef\u00edcios\u00a0operacionais\u00a0reais\u00a0em\u00a0todo\u00a0o\u00a0nosso\u00a0neg\u00f3cio\u00a0global.\u201d\u00a0<\/p>\n\n\n\n

Disponibilidade<\/strong>\u00a0\u00a0\u00a0<\/p>\n\n\n\n